Reputation Management Software | Review Management Software
REVIEW AND REPUTATION MANAGEMENT
Build a 5-star reputation
Building a brand people love and trust shouldn’t feel like a chore. Reputation Manager takes the weight off your shoulders by helping you gather more feedback, stay on top of mentions across 80+ sites, and proudly share your best reviews on your website, all in one place.
- Track reviews
- Generate reviews
- Showcase reviews
4.8
366 Reviews
4.6
228 Reviews
4.8
281 Reviews
Why is reputation management so important?
Think of your online reputation as your business’s digital word of mouth. Just as citations form your digital identity through facts, your reputation forms your identity through trust. When your reviews are fresh and positive, it helps customers, search engines, and even AI find and trust you.
- 47% of consumers won’t use a business that has less than 20 reviews.
- 74% only care about reviews written in the last three months.
- 31% of consumers will only use a business that has 4.5+ stars.
“BrightLocal is one of the best tools out there to get more reviews for your clients, and monitor and manage them as well.”
David Prian Inspir3d Marketing
Listen to your community
Stay in tune with your community by gathering reviews into one place, where real-time alerts and simple reports help you track trends and grow with confidence. Reply to Google and Facebook reviews on the platform, alongside others.
- Bring all your reviews into one place
- Receive notifications whenever a new review is shared
- Easily spot trends and track improvements with clear, simple reports
- Get real-time alerts for negative feedback on 80+ other niche sites
Connect with your customers
Easily invite happy customers to share their stories through branded requests and stay connected using AI-powered replies to respond personally to every review from one simple dashboard.
- Encourage reviews with branded emails, SMS or QR codes
- Reply to every review from a single, easy-to-use dashboard
- Use our AI assistance to craft thoughtful and timely replies
Grow your reputation
Let your success speak for itself by turning your best reviews into beautiful, customizable social proof that lives directly on your website.
- Embed reviews on your site with zero coding
- Use customizable layouts that perfectly match your style
- Turn positive feedback into a powerful tool that wins new customers
- Automate review requests via SMS and Email
- Create drip campaigns to nudge customers at the perfect time to boost conversion rates
See how we measure up
Discover why we’re the smarter choice for your reputation and your budget.
| Provider | No. sites monitored | Price per location | Free trial | White label | Other local SEO features |
|---|---|---|---|---|---|
| BrightLocal | 80+ | $44/month | Included in package | Yes | Reputation Management |
| Birdeye | 200+ | On request | Yes | Yes | Business listings only |
| GatherUp | 100+ | $99/month | Yes | Yes | Business listings only |
| Grade.us | 100+ | $110/month | Yes | Yes | Business listings only |
| Moz Local | 26 | From $16 per month for monitoring / $24 for responding functionality | Yes | Yes | Business listings only |
| Podium | 2 | On request | Yes | Yes | Lead generation features |
| Reputation | 200+ | On request | Yes | Yes | Business listings only |
| Review Trackers | 100+ | $89/month | Yes | Yes | Business listings only |
| Semrush | 44 | From $30 for Google only, or $60 for all review sites | Yes | Yes | Business listings only |
| SOCi | 5 | On request | Yes | Yes | Niche management features |
| Sprout Social | 8 | $199/month | Yes | Yes | Extensive social media management |
| Synup | 20+ | From $79 per month for monitoring, plus $20 per location for responses and $50 for review generation | Yes | Yes | Listing management only |
| Whitespark | 100+ | $79/month | Yes | Yes | At additional cost |
Proven results for real businesses
“In just two months, we’ve increased our 5-star reviews by 50%”
Mark Shaver
Buckhead Paws
“We helped generate $88,000 for a client with online reviews using Reputation Manager”
Crystal Horton
Accelerate Marketing
“Features like reviews and ratings allow us to see data that we'd otherwise have to go to multiple websites to access. This is a huge time saver for us!”
Benjamin Collins
Laughing Samurai
Frequently asked questions
We’ve gathered the most common questions our community asks to help you move forward with total confidence. If your question isn’t there, we’re only a message away.
Which review sites does BrightLocal support?
We’ve listed every supported site on this page for you. You’ll see all the platforms available for tracking your current reputation, plus the sites you can use to reach out and gather fresh reviews from your customers.
Do you support niche industry sites?
Yes! We track reviews on over 80 different sites, including specialized platforms for industries like legal, medical, real estate, and home services.
How can I get more Google Reviews?
The best way is simply to ask! With our Reputation Manager feature, you can send friendly, automated review requests via email or SMS. We’ll help you reach your customers when they’re happiest, making it super easy for them to leave you those five stars.
Can I remove bad reviews?
While we can’t delete a review just because it’s a bit grumpy, you can flag reviews that break platform rules, like spam or fake content. For everything else, the best fix is a kind response. Turning a negative into a positive shows future customers that you really care.
Can I respond to reviews from one dashboard?
You sure can. You can reply directly to Google and Facebook reviews without ever leaving BrightLocal. For other sites, we provide a handy direct link to the review so you can hop over and post your reply in seconds.
Can I embed reviews on my website?
Absolutely! Our Reputation Manager feature lets you display your favorite testimonials in beautiful carousels or lists. It’s a great way to build social proof and show your website visitors that you’re the real deal.
Is there a limit on SMS requests?
The Grow plan allows you to send as many SMS requests as you need, provided you have enough SMS Mode Credits in your account.
Think of credits like a digital stamp for your messages:
USA & Canada: 1 credit per SMS.
UK: 2 credits per SMS.
To get you started, we add 10 free credits to every account so you can test it out. If you need more, you can easily top up with bundles (starting at 100 credits) directly from your dashboard. The best part? Your credits never expire, so you can use them at your own pace across any of your active locations.
Learn more about SMS credits in our Help Center.
Ready to turn trust into an asset?
Don’t let a lack of feedback or old, inconsistent reviews hold you back. Get everything you need to fix your reputation and stay on top of customer feedback, ensuring you’re always the easy choice.